joay9 Privacy Policy —
Your Information Is Our Responsibility
This policy fully describes how your personal information is collected, stored, and kept secure.
Introduction and Scope
joay9 ("we", "our", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it secure through our website joay9.cam.
By opening an account or using the services on this platform, you will be considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and visit the Responsible Gaming page for support information.
This policy may change. For any significant changes, we will notify you by email or through a platform notification. The date of the latest update will be noted at the top of this page.
This privacy policy was last updated. 2026 This policy should be read together with the joay9 Terms and Conditions.
What Information We Collect
joay9 collects only the minimum information necessary to provide you with our services. Below is a detailed list of the types of personal information we may collect.
2.1 Registration and Identity Information
When you open an account on joay9, we collect the following information:
- Full name and date of birth (for age verification — users must be 21 years of age or older)
- Mobile number and email address
- National ID (NID) or passport number (for identity verification)
- Residential address
- User-selected username and password (stored in encrypted form)
2.2 Financial and Payment Information
The following information is required to complete deposits or withdrawals on joay9:
| Payment Methods | Information Collected | Minimum Transaction |
|---|---|---|
| bKash | Registered mobile number | ৳500 |
| Nagad | Registered mobile number | ৳500 |
| Rocket | Registered mobile number | ৳500 |
We never store full card numbers or bank account passwords.
2.3 Usage and Technical Information
When you browse joay9, the following information may be collected automatically:
- IP address and device type (mobile, desktop, tablet)
- Browser type and version
- Page visit time and duration
- Referral URL (where you came from)
- Cookie and session data
- Game history and betting activity
Purpose of Information Use
joay9 uses your collected information only for specific and legitimate purposes. Those purposes are clearly described below:
Your identity information is used to create, verify, maintain, and ensure secure login to your account.
Payment information is used to securely complete deposits and withdrawals through bKash, Nagad, and Rocket.
Information is analyzed to detect and prevent illegal activity, money laundering, and fraudulent accounts.
Your information is used to resolve your issues quickly and to provide personalized assistance.
Contact information is used to send important account updates, promotional offers, and security alerts.
Usage data is analyzed to monitor platform performance, fix bugs, and improve the user experience.
Cookies and Tracking Technologies
joay9 uses cookies and similar tracking technologies to operate the website effectively. Cookies are small text files stored in your browser that help recognize you on your next visit.
4.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and verify security tokens. Without these, the site will not function properly.
- Functional Cookies: Used to remember your language preference, display settings, and other personalization information.
- Analytics Cookies: Used to understand which pages are visited most and how users navigate the site. This information is collected in fully anonymous form.
4.2 Cookie Control
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some core features of joay9 to stop working properly.
Sharing Information with Third Parties
joay9 does not sell your personal information or provide it to third parties for any commercial purpose without your consent. However, specific information may be shared in the following limited circumstances:
5.1 Permitted Circumstances
- Payment Service Providers: Only the necessary payment information is shared with bKash, Nagad, or Rocket to verify transactions. Each of them is governed by their own privacy policy.
- Game Software Providers: A limited amount of session data may be shared with providers such as Pragmatic Play, JILI, PG Soft, and Spribe to operate games on our platform.
- Legal Obligations: Information may be disclosed to comply with court orders, legitimate requests from law enforcement agencies, or applicable law.
- Fraud Investigations: Information may be provided to relevant authorities to assist in investigating potentially fraudulent activity.
- Business Succession: In the event of a change of ownership of joay9, the new operator will receive the information having committed to comply with the terms of this Privacy Policy.
5.2 What We Never Do
- Sell your information to third parties for marketing purposes
- Share personal information with any advertising network without your consent
- Disclose information in violation of applicable law
Data Security Measures
joay9 uses industry-standard security technologies and practices to keep your personal information secure. Our security infrastructure operates at the following levels:
All our data transmissions are protected by 256-bit SSL encryption, which safeguards information from interception between your browser and our servers.
Sensitive information such as passwords and financial data is stored in encrypted form. It is never stored in plain text.
Only authorized staff can view user information on a need-to-know basis. All access is logged and monitored.
Regular security audits and vulnerability assessments are conducted on our systems to identify and resolve any weaknesses quickly.
Important: No method on the internet is 100% secure. You are advised to use a strong password, never share your password with anyone, and contact us immediately if you notice any suspicious activity.
Data Retention Period
joay9 retains your information only for as long as necessary. The retention period by type of information is set out below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account registration information | Until account is active + 5 years | Legal and regulatory requirements |
| Transaction records | 7 years from the date of transaction | Financial audit and legal compliance |
| Game history | 2 years after account closure | Dispute resolution and fair play verification |
| Communication logs (live chat) | 1 year | Customer service quality assurance |
| Technical logs (IP, browser) | 90 days | Security monitoring |
After the retention period ends, information is securely deleted or anonymized so that recovery is not possible.
Your Data Rights
As a registered user of joay9, you have several important rights regarding your own personal information. We respect these rights and are committed to fulfilling your requests.
- Access: You can find out at any time what information we hold about you. Submit a written request for a copy of your personal information.
- Rectification: If your information is incorrect or out of date, you can request a correction. This can be done through account settings or via live chat.
- Erasure: In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
- Restriction: You can request that processing of your information be suspended for specific reasons.
- Objection: You can object to your information being used for marketing communications and we will stop immediately.
- Portability: You can request your information in a structured, machine-readable format.
To exercise any right, contact our support team via 24/7 live chat or write to us by email. We generally aim to respond within 30 days.
Protection of Minors' Information
joay9 services are for individuals aged 21 and above only. We do not intentionally collect or process personal information of anyone under the age of 21.
Age verification is mandatory at the time of registration. If we become aware that a person under the age of 21 has opened an account, that account will be immediately closed and all associated data will be securely deleted.
If you believe a minor is using our platform, please notify our support team immediately. For more information on responsible gaming, please visit our Responsible Gaming page.
International Data Transfers
Our servers and processing infrastructure may be located in various countries. If your information is transferred outside of Bangladesh, we ensure that:
- The recipient country provides adequate data protection measures, or
- Applicable standard contractual clauses or similar protective measures are in place
- Third-party recipients are contractually bound to uphold data protection standards consistent with this privacy policy
Your information will always be handled in accordance with the protection standards described in this policy, regardless of where it is stored.
Policy Changes and Updates
joay9 may update this privacy policy from time to time. Reasons for changes may include:
- Changes in the scope or nature of our services
- Changes in applicable laws or regulations
- Improvements based on user feedback or recommendations
- Changes in security technology or practices
For any significant changes, we will notify you by email at least 30 days in advance. For minor changes, a notice will be posted on this page. Continued use of the platform after changes have been made constitutes acceptance of the new terms.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your data rights, please contact us through the following:
24 hours, 7 days — support available in Bengali
Requests related to data rights are responded to within a maximum of 30 days
For more information, please visit our About Us, Terms and Conditions, and Responsible Gaming pages.